Privacy Policy

Last updated: 8 December 2025

This Privacy Policy describes how 19Cabs Driver App (“we”, “our”, “us”) collects, uses, and protects your information when you use our mobile application (the “App”). By installing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Controller and Contact

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Email: balramadvertisers@gmail.com

2. Information We Collect

Depending on how you use the App, we may collect the following categories of information:

2.1 Information You Provide Directly

• Account Information: Name, phone number, email address and profile details.
• Driver & Vehicle Details: Vehicle number, documents required for verification (e.g., driving licence, ID proof, vehicle documents).
• Support Communications: Any information you provide when you contact us for support or feedback.

2.2 Information Collected Automatically

• Device Information: Device model, operating system version, unique device identifiers and app version.
• Log Information: IP address, app usage information, crash logs, and performance data.

2.3 Location Information

With your permission, we collect your location data (approximate and/or precise) to:

• Show your real-time location on the map,
• Match you with nearby ride requests,
• Calculate routes, distance, estimated time and fares,
• Improve safety, fraud prevention and service quality.

You can control location access through your device settings. However, if you disable location services, certain features of the App may not function properly.

2.4 Camera & Photos

With your permission, the App may access your device camera and/or photo library for limited purposes:

• To capture or upload your profile photo,
• To capture or upload documents required for driver verification,
• To scan codes or similar identifiers (if such features are available).

We do not record video or capture images without your action (for example, you explicitly taking a photo or uploading a file). Camera access is only used for the functions described above.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage driver accounts;
• To verify driver identity and eligibility to provide ride services;
• To connect drivers with riders and operate the ride-hailing platform;
• To provide navigation, routing, and trip-related information;
• To communicate with you about trips, payments, updates, and support;
• To monitor and improve app performance, reliability, and safety;
• To detect, prevent, and respond to fraud, abuse, or security incidents;
• To comply with legal obligations and law enforcement requests where required.

4. Legal Basis for Processing (Where Applicable)

Depending on your location, our legal bases for processing your information may include:

• Performance of a contract: To provide you with the App and related services.
• Consent: For certain permissions (e.g., location, camera) that you can grant or revoke via device settings.
• Legitimate interests: To improve, secure and operate our services.
• Legal obligation: To comply with applicable laws and regulations.

5. Sharing of Your Information

We do not sell your personal information to third-party advertisers.

We may share your information in the following situations:

• Service Providers: With trusted third-party service providers who help us operate the App, such as:
  • Cloud hosting and database providers (e.g., Firebase or similar services),
  • Analytics and crash reporting tools,
  • Payment or SMS/OTP providers (if integrated).
• Riders: Limited information (such as your name, profile photo, vehicle details and approximate location) may be shared with riders for the purpose of enabling trips and ensuring safety.
• Legal Requirements: When required by law, regulation, legal process, or government request.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred as part of that transaction.

6. Data Retention

We retain your information for as long as necessary to provide the services described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will take reasonable steps to delete or anonymise it.

7. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access the information we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data, subject to legal or contractual restrictions;
• Object to or restrict certain processing;
• Withdraw consent for permissions (such as location or camera) at any time via device settings.

To exercise your rights, please contact us at balramadvertisers@gmail.com.

8. Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The App is intended for use by adults as drivers and is not directed to children. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take reasonable steps to delete it.

10. International Transfers

Your information may be processed and stored on servers located in countries other than your own. By using the App, you consent to the transfer of your information to such locations, subject to applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at:

Email: balramadvertisers@gmail.com

13. Request Account & Data Deletion

If you would like to request deletion of your account and all associated data, you may submit a request using the link below:

Request Account & Data Deletion

After receiving your request, we will verify your identity and permanently delete your data from our systems within 7–14 business days.